Tractive
Let's strengthen the bond between pets and their owners! Join our pack of 200+ team members in Austria and Seattle!
Full-time (4 days, 35h/week)
Your territory
As part of our Technical Support team, you will:
- Take charge of monitoring and optimizing the behavior of our cutting-edge devices in the field
- Dive deep into technical issues and errors in our devices, conduct thorough analysis, and provide innovative solutions.
- Monitor relevant KPIs and overall performance of our product in the field, ensuring we’re always exceeding our customer’s expectations
- Respond to internal requests from various departments, ensuring seamless collaboration
- Collaborate closely with the monitoring team, contributing to the optimization of firmware performance
- Bring in your fresh ideas to make Tractive better – you’ll never hear the phrase “…because that’s how we’ve always done things”
- Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
Your profile
Key requirements:
- Very good understanding of electronics and hardware products
- Analytical mindset with the ability to build and enhance monitoring systems
- Ideally experience working with small hardware products and microcontrollers, showcasing expertise in low-level programming
- Ideally professional or project experience in the respective field (e.g. Cellular, GPS …)
- Very good English skills
Does this sound like you?
- Proactive, self-sufficient and eager to learn
- Embrace structured working methods to deliver top-notch results
- Empathetic to user needs and unwilling to compromise when it comes to product quality
- Tech-savvy with a passion for staying ahead in the ever-evolving technical landscape
- Willing to come and work with our fantastic team in Austria