Raisely
Online fundraising for ambitious campaigns
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Raisely Customer Success Specialist
Raisely helps nonprofits across the world bring their fundraising ideas to life. We’re a purpose-driven remote team, spread across 7 countries and 17 cities.
About The Role
You’ll be responsible for working closely with customers over our email support channels. On any single day you will be helping a charity set up a campaign, troubleshooting an issue you’ve found, tweaking the design of a page using CSS, or helping write clear and helpful documentation for our customers to find and use.
Beyond the day-to-day, you’ll play a pivotal role in improving Raisely. You’ll regularly bring customer feedback into our product roadmap, and partner with our engineering team as new features are built. You’ll have opportunities to share your expertise on webinars, our blog, and in best-practice guides and videos, as well as have opportunities to work with the rest of the team, on our quarterly team tactics.
Like all roles at Raisely, you should be an excellent communicator, believe in the values behind our customer screen, and leave your ego at the door (amplifying others is one of our 3 core values).
By joining our team, you’ll not only get to deepen your skills but save lives, save our climate, and support the most vulnerable people in our society.
Hours
This role is full-time and permanent role. You’ll be expected to do 5 days/38hrs a week while you’re getting up to speed, then at around 3 months, will be eligible to move to 4 days/30.4hrs as part of our 4 Day Work Week policy.
Logistics
We can employ you in Australia, or engage you as a contractor with equal terms anywhere in the world.
Location
We are considering candidates who are open to working in a similar timezone to Western Australia (UTC+8). You don’t have to be based in WA, but if your preferred working hours align with this timezone, please get in touch.
What will you be doing?
Here are some things that you might tackle in your first few months. Importantly, we’ll be here to support you along the way.
- Reply to questions in our support queue and expertly guide customers as they create their fundraising campaigns.
- After your first three months, there will be an opportunity to take 1:1 calls with our customers who book through an initiative called Expert Chats.
- Complete full reviews of campaigns before they go live, spotting little errors and opportunities to improve.
- Take part in company-wide virtual retreats and team bonding activities, like Exploding Kittens tournaments or Dutch cookie-making zooms.
- Workshop new features with your peers, analysing customer feedback and presenting it clearly in a feature proposal.
- Enjoy biweekly virtual coffees with your teammates around the world.
- Help craft helpful and easy-to-follow documentation to guide users on Raisely.
- Solve issues reported by our users, log bugs, and follow up with the engineering team to fix them quickly, as well as test beta versions of new features to spot potential issues and ensure our users have a smooth experience.
- Brainstorm with the team to find ways to make the Raisely customer experience even more amazing.
Requirements
What we’re looking for
- You’re a brilliant writer
- You thrive on solving problems
- You know some basic web coding
- You’re empathetic
- You Care About Making a Difference
Benefits
Ok, and why work with us?
This ain’t no NFT’s for rainforests pyramid scheme. In your first week with us, you’ll be a part of helping vetted charities raise 2.5 million dollars for everything from responding to crisis to curing cancer.
So we can make this happen, we’ve made working here different. You’d be joining a fully remote, global team of compassionate, generous experts – from engineering to sales. We’re async, avoid busywork and keep meetings to a minimum. We work 4 days a week, for full-time pay, and full-time productivity. Once you’re up to speed, a regular week here is 32 hours.
Working at Raisely is unique. You’ll be able to build a product that supports people working on the things that matter: health, climate justice, human rights, and equality.
If you needed more convincing, here’s the rest of it:
- Salary – We benchmark salaries based on similar roles in Sydney, Australia. This role will pay between $65-75k + super depending on your experience.
- 4 Day Week & Flexible Hours – Working here is about getting your work done, not clocking hours. You’ll be eligible to work a 4 Day Week at full pay once you’re past onboarding. We’ll work with you to figure out hours that work with you, and we’re flexible when life gets in the way.
- Technology – The usuals. We’ll get you a laptop and screen when you start, plus help you set up your home office.
- ‘In-Person’ Retreats – Every 12 to 18 months we fly you somewhere pretty for our team retreats. Our next one is in the Hunter Valley, NSW!
- Annual Leave – Everyone gets 4 weeks paid leave plus 11 days of public holidays, to be taken when you like. Plus, you are entitled to generous paid sick leave.
- Work remotely – We’re a remote-first company – live and work wherever you’re happiest. We’ll cover a coworking space if you’d like to work there.
- Calm Company – ⅓ of us are parents, another ⅓ are parents to fur babies, and the other ⅓, well, they have lives too, so we strive to respect each others personal time.
- Training – We’ll support you when you want to learn new skills or pay for conference or course tickets.
We know with diversity comes strength. We want Raisely to be a team of many cultures, nationalities, sexualities, gender identities, religious beliefs, abilities, and ideas. We particularly encourage Indigenous people, First Nations, people from culturally and linguistically diverse backgrounds, people with disabilities, or people without the economic advantage of higher education, to apply for our roles.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process please request that accommodation in your application.