Feathr
Where nonprofits run and report on their marketing
Your Company:
As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits, Feathr is purpose-built to help our customers unlock more results, time, and confidence.
Feathr’s software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence.
We’re working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you’re ready to grow and “help the helpers”, all on a 4 day workweek, you’ve come to the right place.
But hey, don’t take our word for it. Hear what current and former Flockers have to say about their experience.
Senior Customer Training & Onboarding Specialist
Compensation: $60,000 + up to 10% annual bonus potential
Benefits:
- Health, dental, vision
- 4-day work week
- Summr and Wintr breaks
- paid vacation
- Unlimited sick time
Your Work:
Feathr is a fast growing, customer-centric company working to provide a marketing solution for events, associations, nonprofits, and credit unions tailored specifically to their needs.
As a Customer Training & Onboarding Specialist, you will assist Feathr’s customer in the implementation process across their websites and platforms during their onboarding period. You will walk them through the initial steps of their high-level technical understanding of Feathr.
The Customer Training and Onboarding team ensures that customers not only successfully integrate Feathr into their marketing, but are also able to feel confident and enthusiastic about harnessing its full potential for their marketing endeavors.
The customer should leave their Onboarding experience feeling confident to navigate Feathr and launch basic campaigns, and excited about the possibilities of Feathr’s more advanced features.
Your Experience:
2+ years experience training customers in software adoption or platform implementation
1 year experience in a software-related/tech product environment
1 year experience in team leadership
Proficient at managing simultaneous projects
Your Qualities:
Collaborative: You provide assistance and support to team members when their expertise or additional capacity is required, fostering a culture of teamwork and knowledge sharing.
Efficient Prioritization: You manage and prioritize your workload to meet deadlines consistently, ensuring that high-priority tasks are addressed promptly and efficiently.
Adaptable: You quickly learn and pilot new systems, showcasing flexibility and a capacity to embrace and effectively utilize new technologies and tools.
Advocacy: You actively and accurately convey the customer experience to internal teams, providing valuable insights to enhance product usability and aligning internal efforts with customer expectations.
Growth Oriented: Actively working on the continuous development of existing competencies to reach a higher level of skill and proficiency, contributing to personal and team growth.
Your Day:
Platform Implementation:
- Become a Feathr Product expert
- Managing a rotating portfolio of 35 accounts
- Ensuring a smooth and efficient setup on Feathr
- Addressing any technical aspects or configuration requirements to tailor the platform to the specific needs of the customer
- Tracking account progress in Salesforce and other databases
User Training:
- Providing comprehensive training sessions to new users, equipping them with the knowledge and skills needed to navigate and utilize the Feathr platform effectively
- Covering key features, functionalities, and best practices to empower users in maximizing the benefits of the platform
- Conducting 3-5 onboarding calls per day
- Delivering virtual training and email communication to product users
- Communicating effectively with customers and internal team members at Feathr
Building Excitement:
- Cultivating enthusiasm among new users by showcasing the diverse possibilities and capabilities offered by Feathr
- Highlighting success stories or potential outcomes to inspire confidence and excitement about the value that Feathr can bring to their marketing initiatives
Team Role:
- Providing assistance to manager on aspects of team administration by leading special projects or serving certain key roles
- Contributing to a positive and healthy team culture
- Coaching and providing feedback to junior team members as needed
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
Starting salary for this position is $60k depending on experience and credentials, plus up to an additional 10% bonus annually based on company performance.
In addition, you’ll receive health/dental/vision insurance, and other benefits like a professional development budget, office food, and social events, not to mention being a part of a supportive and motivated Professional Services team.
Location:
This position is Remote to candidates located in Eastern and Central time zones or with the option to work from our headquarters in Gainesville, FL. If you aren’t familiar, Gainesville is a hip, mid-sized city with a highly innovative population and an attainable standard of living.
Interview Process:
As a part of our commitment to creating a fair, equitable, and positive interview experience for all candidates, we offer full transparency of our interview stages to give applicants an idea of the time and effort involved. Additionally, each interview stage consists of standardized questions and rubrics with a scoring system to ensure a consistent and fair assessment practice of all candidates.
Information Screen – 30 minute virtual interview with the Talent Acquisition Specialist to better understand your experience, skills, and qualities as it pertains to the role requirements. This is also an opportunity for you to ask questions about the company, culture, and overall working environment.
Work Assignment – Candidates will be given a work assignment prompt to complete a project that is relevant to the work they can expect in the role. The completion of the assignment should not take more than 90 minutes, and candidates are given multiple days to work on the project.
Work Assignment Presentation + Hiring Manager Interview – 1 hour virtual meeting with the Hiring Manager to answer role-specific questions and review the work assignment.
Panel Interview – 1 hour interview with two to three key members of the team. This interview will dive deeper into the role, technical knowledge, and requirements of the position.
Offer – The Talent Acquisition Team will reach out with the details of the offer to discuss with the candidate. At this time, we will collect and reach out to candidates’ references. This is also the opportunity for candidates to provide any additional information or context if there are concerns surrounding their background check. Feathr believes candidates that have made it to this point in the interview process are truly talented individuals, and so we are open to dialoguing background screens before turning away candidates that have consistently excelled through the interview process.
After all the details of the informal offer are finalized, the candidate will receive
Accommodations
If you require accommodations or assistance during the application or interview process due to a disability, please submit a request via this Candidate Reasonable Accommodation Request Form.
Benefits & Perks
We love our Flock and the work they do! But let’s be honest, life isn’t just about work. So we created a perks and benefits package that aims to help our team grow by including their wellness, families, passions, and personal time.
- 4 day workweek
- Full vision and dental, 99% health insurance
- Flexible Work Schedule
- Unlimited sick time for when you need to take care of your physical or mental health
- Vacation Time
- Extended Summr + Wintr Breaks
- Parental Leave
- Wellness Reimbursement Credit
- Home Office Stipend
- Professional Development Budget
- Team hangouts and events
You can read more about Feathr’s decision to move to a 4-day workweek here.
Culture:
Feathr defines culture as the secret sauce that makes our flock members want to come to work everyday and do their best work. Like every company, we have an acronym that conveys the most important aspects of the culture we strive to have.
Practicality: Am I incrementally improving something or delaying perfection?
Ambition: Am I staying in my comfort zone as opposed to learning and communicating what is necessary to solve the real challenges?
Clarity: Is my audience understanding what I’m communicating?
Trust: Am I being sincere and trusting others to do the same?
Service: Am I expecting more from myself than from others?
This acronym is only as useful as the integrity of the people who reference it and believe in it. Every person at Feathr will face challenges, the most important quality is a commitment to work through those challenges with self-awareness and honesty.
Feathr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. So, however you identify and whatever background you bring with you, if you think you’d drive value in this position, please apply.