Shape Construction
We are bringing our collective experience together to build the digital backbone of a construction organisation.
Purpose of the role
As Digital Construction Implementation Engineer, you’ll be responsible for helping construction organisations successfully adopt our tools on site. This will involve forming relationships with these customers and understanding their specific challenges, conducting training sessions, answering questions about the product, and working with them to identify ways they can get even more benefit from Shape.
You’ll setup our Digital Implementation function to scale. You’ll be particularly involved in gathering feedback from customers and helping the product team use those insights to improve our products.
Team
Digital Implementation at Shape is part of the product team. This is because we know the vital part it has to play in our product development process by being an important piece of our feedback cycle. This means at Shape, you’ll be more likely to collaborate with a designer or engineer, than a sales consultant.
Your top 3 objectives
- To enable new customers to adopt Shape’s tools on construction projects and help them overcome the challenges in implementation.
- To learn the key challenges in the adoption process and work with the product team to improve the product to solve them for future customers.
- To implement a site adoption process that allows the function to scale as the business grows using data backed methods for both enterprise and self-serve customers.
Your Top 5 Responsibilities
- Own relationships: you will own relationships with customers and be responsible for their success adopting Shape on projects. You will be their point of contact for questions and issues. You will work with them proactively to ensure successful implementations.
- Monitor customer satisfaction: you will create a mechanism for monitoring customer’s satisfaction using our products.
- Collaborate with Product: using your insights gathered implementing Shape in the field, you will work closely with the product development team to improve the product.
- Stay up-to-date: the construction industry has unique challenges when it comes to technology adoption. You will be monitoring both the latest in trends in the industry and use this knowledge to become an expert in driving change.
- Create materials: You will create materials that both help clients train their teams and contribute to our customer facing knowledge base.
Your Capabilities
You have worked in the construction industry in a site office role. You have probably used tools such as Excel, Word or perhaps construction specific software to manage your day-to-day. You are a clear communicator and are comfortable working with both people working on the front line and senior management to understand what they need from a product. Other people probably come to you when they need help with using software.
As a Candidate, You Should Have
- Mastery: Understanding of construction management practices. You’ve worked in a project/ construction management style role and have first-hand experience of using software on construction projects.
- Communication: A confident and clear communicator. You are comfortable and can empathise with both the people on the tools and senior project leadership.
- Leadership: A self-starter. Able to work with leaders in the business to agree strategies and goals, and then capable of setting your own agenda to meet them.
- Impact: You’re the sort of person who creates the Excel or Word template for everyone else to use. You help others get better at embracing digital tools.