Coconut Software
The leading provider of appointment scheduling and lobby management solutions for financial institutions
Role: Senior Manager, Cloud Infrastructure & DevOps
Reports to: Chief Technology Officer (CTO)
Company: Coconut Software, https://www.coconutsoftware.com/
Location: REMOTE – can be located anywhere in Canada
Type: Full Time / Permanent
We are looking for an experienced Infrastructure & DevOps Manager to lead our Cloud Infrastructure, SRE (Site Reliability Engineering) & DevOps Team.
We’re looking for a strong DevOps & Infrastructure professional who has experience leading and managing a team, coaching and delegating to direct reports, and has the ability to develop and own the strategic plan for infrastructure. This position is about optimizing efficiency and collaborating with the engineering team to ensure the development engine runs smoothly. You enjoy being a player/coach at a high-growth, fast paced company.
As the Senior DevOps Manager, you will bring with a breadth of technical knowledge, experience defining and implementing CloudOps, and knowledge of DevOps and SRE best practices. You will be responsible for managing and optimizing Coconut’s DevOps and infrastructure, (based on AWS, Kubernetes, and Terraform), and building tools to automate the management of a stable, efficient, observable, and resilient technology environment.
Reporting to the CTO, this role functions with a high level of autonomy. It requires a proactive individual who loves to dive deep into projects while understanding the importance of open and clear communication within and between teams.
Responsibilities:
- Team Leadership:
- Lead, mentor, coach and inspire a team of DevOps, Infrastructure and SRE professionals
- Foster a collaborative and high-performance work environment
- Hire and train team members
- Own the Infrastructure and DevOps roadmap
- Infrastructure Management:
- Design, implement, and manage a cloud-based infrastructure ecosystem for scalability and reliability
- Implement best practices for infrastructure as code (IaC) and configuration management
- Work closely with development teams to ensure a manageable migration into a secure and reliable product environment and on implementing new tools
- Set strategic plans and priorities for this function
- This position will participate in escalations in our “On-Call” team rotation roster
- Automation and CI/CD:
- Develop and maintain automated deployment pipelines
- Promote continuous integration and delivery (CI/CD) practices
- Monitoring and Alerting:
- Implement robust monitoring to proactively identify and resolve issues
- Configure and manage alerting systems for real-time status and incident response
- Design and develop automation and processes to enable teams to deploy, manage, configure, scale and monitor applications
- Reliability Engineering:
- Define and measure service level objectives (SLOs) and service level indicators (SLIs) to ensure system reliability
- Lead incident response and post-incident reviews to improve system resilience
- Develop innovative and technical tooling to improve production stability and enable faster recovery
- Security and Compliance:
- Collaborate with security teams to implement best practices for securing infrastructure and applications
- Ensure compliance with industry standards and regulations
- Resource Optimization:
- Optimize resource utilization to reduce costs while maintaining performance and reliability
- Monitor & report on hosting & tooling costs
- Documentation and Training:
- Maintain comprehensive documentation of systems, processes, and procedures
- Provide training and knowledge sharing within the team
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Proven experience managing/leading a DevOps/SRE/Infrastructure team in a fast-paced environment
- Strong expertise in cloud platforms and infrastructure management, preferably AWS and Kubernetes
- Experience with provisioning, vendor management, and monitoring resources in a cloud based environment
- Experience configuring and managing data sources, such as MySQL, Postgres, Redis
- System configuration experience with automation tools such as Puppet, Chef, Ansible
- Proficiency in automation and CI/CD tools such as Spinnaker, CircleCI, Travis CI, or GitLab CI/CD
- Experience with containerization and orchestration techniques and tools (ie. Docker, Kubernetes)
- Experience with infrastructure as code tools, such as HashiCorp Terraform or Cloudformation
- Expertise leading & analyzing complex application, database, network, and OS issues for customer-facing systems in a high uptime environment
- Experience with monitoring and alerting tools (e.g. DataDog, Sentry, OpsGenie)
- Experience with Perl/Python/Java/Bash scripting
- Experience working with large enterprise customers that have many users
- Experience reporting on key metrics, costing, tooling to the organization and making recommendations for improvements
- Knowledge of security best practices and compliance standards
- Excellent problem-solving, collaboration, and communication skills
- Strong leadership and cost management abilities
Coconut Software makes it effortless for customers to connect with their banks and credit unions. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America, including RBC, Arvest Bank, Vancity, and Rogue Credit Union. Organizations that use Coconut benefit from a seamless customer experience that improves NPS, reduces wait times, and increases conversion rates.
To date we have raised close to $40 Million and have been doubling revenue year after year. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.
Coconut has a company culture that is best in class. We foster a community that is unconditionally inclusive, and in return ask that our people contribute their differing perspectives, ideas and experiences for one common purpose: to advance the way people live and work in an environment of diversity, equity and inclusion and workplace belonging.
Our Values: Collaboration. Honesty. Empathy. Elevate. Respect. Sharing.
Benefits:
- Our Investment in You:
- “Cabana Days” – our version of a 4 Day Work Week! We work regular business hours Monday to Thursday. Then, we’re encouraged to take Fridays off to rest, recharge, and do the things that make us happy!
- Ability to do your job in a supported and flexible environment
- Supported professional development, learning & career opportunities – be supported in your growth journey!
- Regular 1:1 coaching with your leader and regular connection to a passionate executive team
- Work on a team big enough for growth but lean enough to make a real impact
- A full range of benefits to keep you happy & healthy:
- Health & Dental Benefits, Virtual Care & Disability top up
- Mental health online platform and counselling services
- Annual Wellness Benefit ($1,000 per year)
- Opportunity to work remote – anywhere in Canada!
- Employee Stock Options – share in our success!
- Internet Subsidy
- Tiki Bucks Incentive Program – means everyone is entitled to earn bonuses
- A People First Company – 4.6 rating on Glassdoor
- Recently named #4 on the Best Workplaces in Canada in Canada