Atom bank
Welcome to the UK’s first bank built for mobile, that’s taking on the establishment. Mobile only, customer first.
We’re Atom…
The bank that’s leading the fintech charge.
We’re not like the rest. We’re true innovators, and we’re redefining what a bank should be. Ours is a bank for today and the future, a mobile-first bank. Forget the stuffy branches, with Atom you can bank whenever, wherever, faster, and simpler.
Based in Durham, we’re focused on bringing world-class career opportunities and developing a strong tech culture in the North East. Our team currently has over 450 brilliant people and is still growing; could you be the next innovator to join us?
What’s it all about?
The Intermediary Support Manager role will provide leadership, management of our intermediary Sales Support Team and provide support to the Regional Business Development Managers across the UK. You will underpin the intermediary division of the bank which will offer banking and lending products for both retail and business banking.
They will be responsible for the administration, data analysis and oversight of new business processes across our Account Management teams and our distribution partners. They will ensure valid and certified panels are maintained and required data and analysis is produced in a timely and accurate format.
In addition, they will ensure that assurance activities are conducted in line with procedures and all other administration and support functions are undertaken as required.
This hire supports our Business Development teams and intermediary partners, ensuring quality and compliance throughout the new business application processes and product lifecycles.
Reporting to the Head of Business Development, this role works alongside the Regional Business Development Managers, Mortgage Processing, Products, Marketing and Compliance Team Managers.
What will your ‘typical’ day look like…. (Different that’s for sure):
- First line management, training, and development of the sales support team members
- Leadership of the sales support function and contribution to the leadership approach of the organisation
- Coaching, monitoring, and auditing of sales support activities
- Managing the allocation of work and shift patterns
- Ensure all new business processes are consistent and compliant with relevant regulation and quality measures
- Provide administration support to our Business Development team and distribution partners
- Support the Business Development team with occasional attendance at broker, network or partnerships meeting
- Facilitate the effective ongoing relationship management with internal stakeholders.
What do we need from you?
- CeMap – desirable but not essential
- Proven and demonstrable experience in a contact centre environment
- Proven and demonstrable team management experience
- Outstanding relationship management capabilities
- Excellent communication skills – verbal and written
- Conversant with web chat, data analysis, database, and workflow management systems
- Passionate about delivering service excellence
- People and process driven with high attention to detail
- Self-motivated with exceptional planning, organisation and activity management skills
- Flexible, adaptable, ability to respond to change.
What’s in it for you?
- 4 Day Working Week
- Flexible/hybrid working
- Annual Share Option – performance related
- Incredibly generous company pension scheme (maximum of 13% of Atom input – candidate can put in more)
- ‘All About Me’ fund: £200 per year to spend on personal development
- 22.5 days holidays + 8 statutory days (rising by half a day with every 2 years in the company)
- Private Medical Insurance for you and full family
- Health Cash Plan – expenses paid on Optical/Dental/other appointments/treatments
- Life Insurance – 4 times annual salary
- Critical illness cover – 1 x lump sum annual salary
- Cycle to work Scheme
- Continuous development – professional qualifications
PLEASE NOTE: You must have the legal right to work in the UK to apply for this role as Atom Bank are unable to support Visa Applications/Sponsorship
Atom is an equal opportunities employer. We value you as an individual and therefore disregard race, religion/belief, gender, sexual orientation, maternity/pregnancy, age, gender reassignment, marriage/civil partnership and disability in any hiring decisions we make. Atom will always adhere to the Equality Act 2010.
All roles within Atom must adhere to the Conduct Rules as set out by the Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA).
As part of Atom bank’s commitment to the FCA’s Consumer Duty, Atom will, take all reasonable steps to avoid causing foreseeable harm to customers, take all reasonable steps to enable customers to pursue their financial objectives and act in good faith.