Where nonprofits run and report on their marketing
As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits, Feathr is purpose-built to help our customers unlock more results, time, and confidence.
Feathr’s software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence.
We’re working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you’re ready to grow and “help the helpers”, all on a 4 day workweek, you’ve come to the right place.
But hey, don’t take our word for it. Hear what current and former Flockers have to say about their experience.
Compensation: $90k base + $60k performance-based variable compensation, ~$150k OTE
Health, dental, vision, 4-day work week, Summr and Wintr breaks, paid vacation + Unlimited sick time
Feathr is seeking a dedicated Manager of Customer Success to join our team. In this role, you will help lead our Customer Success Team in our mission to deliver unparalleled digital marketing solutions to nonprofits. We’re not just offering a job; we’re inviting you to be a key leader of a team that’s reshaping the way nonprofits nurture and engage their communities.
As a Manager of Customer Success, you serve as the bridge between Feathr and our customers, by not just ensuring their satisfaction but also by fostering deep connections, understanding clients’ unique needs, and driving their success.
Your leadership will be instrumental in driving renewals and expansion of valued partnerships with our customers. Your expertise will guide nonprofit organizations in optimizing their use of Feathr’s software, helping them achieve their goals more effectively. With your insightful support and guidnace, personalized approach, and dedication to your team, you’ll contribute to the social impact we make together.
Join us in our mission to be the Marketing Platform for Good, where your passion for people leadership and customer advocacy will transform nonprofit experiences and amplify their positive influence on the world.
Base salary of $90,000 with bi-annual variable compensation structure based on team success. On target earnings around $150k
In addition, you’ll receive health/dental/vision insurance, and other benefits like a professional development budget, office food, and social events, not to mention being a part of a supportive and motivated sales team.
This position is Remote to candidates located in Eastern and Central time zones or with the option to work from our headquarters in Gainesville, FL. If you aren’t familiar, Gainesville is a hip, mid-sized city with a highly innovative population and an attainable standard of living.
As a part of our commitment to creating a fair, equitable, and positive interview experience for all candidates, we offer full transparency of our interview stages to give applicants an idea of the time and effort involved. Additionally, each interview stage consists of standardized questions and rubrics with a scoring system to ensure a consistent and fair assessment practice of all candidates.
After all the details of the informal offer are finalized, the candidate will receive their formal offer.
If you require accommodations or assistance during the application or interview process due to a disability, please submit a request via this Candidate Reasonable Accommodation Request Form.
Benefits & Perks
We love our Flock and the work they do! But let’s be honest, life isn’t just about work. So we created a perks and benefits package that aims to help our team grow by including their wellness, families, passions, and personal time.
Feathr defines culture as the secret sauce that makes our flock members want to come to work everyday and do their best work. Like every company, we have an acronym that conveys the most important aspects of the culture we strive to have.
This acronym is only as useful as the integrity of the people who reference it and believe in it. Every person at Feathr will face challenges, the most important quality is a commitment to work through those challenges with self-awareness and honesty.
Feathr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. So, however you identify and whatever background you bring with you, if you think you’d drive value in this position, please apply.
Tagged as: account management, B2B, leadership, project management, saas