Our global affiliate network connects customers with brands in over 180 countries.
The Global Business Operations team drives the implementation and adoption of the CRM platform at Awin for customer facing teams, empowering them to be more efficient and to provide better services for Awin clients.
The CRM Architecture and Development Lead is an essential part of Awin’s Global Business Operations team reporting to the Head of Global Business Operations.
As the CRM Architecture and Development Lead, you will be Awin’s Salesforce system owner and lead a team of 6 CRM Specialists, Developers and Architects. You also have a CRM Development Team Lead reporting to you, with his own team of 6 CRM Admins, Specialists and Develop. This role is a great opportunity to work on large-scale projects with multi-cloud exposure including but not limited to Pardot, Sales, CPQ, Service and Experience Clouds.
Your key partners in the Global Business Operations team are the Team Leads of our 2 Business Analyst teams: Customer Acquisition & Integrations (CAI); and Customer Experience & Insights (CEI), who create and manage the business roadmap.
Together, you are responsible for the CRM development lifecycle: the Business Analysts are responsible for the initial phases of the software development lifecycle (planning and analysis) and your team of Admin, Developers and Architects is responsible for the following phases (design, implementation, testing and integration, roll out and maintenance). BAs will join again for user training and adoption.
In addition to ensuring that these business roadmaps are delivered properly, your team also owns the CRM system architecture roadmap. This is an exciting opportunity for you to be part of a transformation project as we take Salesforce at Awin to the next level. Our CRM, Salesforce, grew organically in the past; we are now in the process of identifying and addressing technical debt to make it more robust and scalable.
For this job, your team works closely with other technical teams, such as Product Development, Data Services and IT Delivery, to ensure that the CRM tools are properly integrated to the Awin tools ecosystem.
In this position you will also be a trusted advisor for the Head of Global Business Operations, contributing for the development of strategic plans to continuously increase efficiency of Awin business operations.
Responsible for architecting, designing, guiding development and championing technical best practises for Salesforce applications
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
Tagged as: CPQ, CRM, pardot, saas, salesforce
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